New pension body opens for business

Japan Pension Service, an organization set up to succeed the scandal-plagued Social Insurance Agency, started full operations Monday with a pledge to restore public trust in the public pension system.

The names of 312 social insurance offices nationwide have been changed to pension service offices.

The entity has drawn up 10 pledges to improve customer service and restore public trust, including “Pick up the phone within three rings,” and “Don’t make visitors wait more than 30 minutes.”

Handouts listing the pledges were distributed to everybody at the opening ceremony.