“We have concluded that (Nova’s way of signing up students) was extremely malicious,” said a METI [Ministry of Economy, Trade and Industry] official who briefed reporters about the order.
Nova “engaged in illegal acts, with the top management at its head office authorizing the irregularities. The company even compiled a manual advising staff on how to respond to claims by students.”
http://www.asahi.com/english/Herald-asahi/TKY200706130423.html