Company-funded luxury office of ex-NOVA boss unveiled

Collapsed English-teaching company NOVA Corp. has unveiled the luxury office used by its former boss Nozomu Sahashi to the public, showing a bathroom overlooking the night scenery and expensive champagne and scotch whisky lined up at a bar counter.

The 330-square-meter office, which has its own sauna and tea room, is located on the top floor of a 20-story building in Osaka’s Naniwa-ku. The 70 million yen makeover of the apartment and the monthly rent of 2.7 million yen was picked up by NOVA, but hardly any NOVA employees have been there.

“I had heard rumors about it, but I never imagined it was as luxurious as this,” one surprised company employee who saw the office said.

A lawyer serving as a protective administrator for NOVA, which has sought court protection following its collapse, said the office was a symbol of how Sahashi had used the company’s profits to his advantage.

“We decided to unveil it as a symbol of Sahashi’s misappropriation from the company,” the lawyer said.

http://mdn.mainichi.jp/national/news/20071031p2a00m0na027000c.html

Language school chain built on lavish ads, cheap labor

Comparisons have been drawn between the business practices used by Nova Corp. and the scandal-hit nursing care provider Comsn Inc., as well as the manner in which both firms fell from grace.

On June 13, the Economy, Trade and Industry Ministry suspended Nova for six months from signing up students on new contracts of one year or longer over misdemeanors that included lying to prospective students by telling them that they could book lessons any time they wanted.

On the same day, Goodwill Group Inc., the parent company of Comsn, announced the care provider would withdraw from the business after the Health, Labor and Welfare Ministry had earlier barred the issuance of care facility licenses to the firm due to fraudulent applications it had made to acquire such licenses and other discrepancies.

Ousted Nova founder Nozumu Sahashi reportedly objected to Nova being compared to Comsn on TV news programs.

However, the paths taken by both companies seem to overlap in an oddly striking manner.

Both were run by extremely autocratic leaders who assigned employees excessive quotas to fill, and built up a network of either facilities or schools by investing large sums of money in advertising and publicity.

Nova’s rapid growth was supported by its colorful TV commercials, which gave birth to popular characters such as the Nova Rabbit, as well its inexpensive lesson fees.

During fiscal 2005, a year in which the company sharply increased new schools, it racked up 11 billion yen in publicity expenses–about one-sixth of its turnover in that period.

One trick Nova used to inflate its earnings was to treat a portion of students’ prepaid lesson fees as “enrollment fees.”

“I paid 320,000 yen in fees for additional lessons, but my contract said that 30,000 yen was for enrollment fees and 290,000 yen for lessons,” a student who renewed a contract in March 2005 said. “Every time I asked about this, I wasn’t given a satisfactory explanation.”

Accounting rules say enrollment fees can be posted as sale proceeds that can be used as operating capital. Thus, 30,000 yen was marked off as operating capital.

The low lesson prices also made Nova stand out from its competitors. The cost per lesson at other leading chains ranges from 2,300 yen to 5,000 yen, compared with about 1,800 yen a lesson for students who signed up for the longest contracts with Nova.

Rival chains wondered how Nova could keep prices so low and still stay in business. What made this possible was Nova’s doing everything in its power to cut labor costs.

About 80 percent of the nearly 1,000 new Japanese employees taken on each year were female. Despite having to meet each school’s strict contract quota and often having to work until late at night, the monthly take-home pay for a person in their fifth year at the company would be only about 180,000 yen.

“It’s our basic policy to have people quit while their wages are low,” a former executive and close associate of Sahashi said. “It’s better to have young women soliciting prospective students.”

With the average length of time an employee spends at the company being three years and seven months, Nova would have a fresh intake of new employees four times a year.

A Nova advertising sign states that “All instructors are native speakers.”

The 5,000 foreign instructors working at more than 900 schools also have been hit hard by recent events.

“I just got married, and things would be really hard now without my wife’s income,” said Bob Tench, a 49-year-old British teacher who has been with the company for 13 years.

Since September, when wages started to be paid late, many instructors have faced financial hardships and are being forced to return to their home countries.

Australian Foreign Minister Alexander Downer, seeing the plight of many Australian teachers who work for Nova, announced state support for them on the radio on Oct. 12.

Both the Australian and British embassies in Tokyo have been displaying information on legal and employment consultations on their Web sites since Saturday.

With this leading firm found to have violated the law and collapsed all too easily, the image of Japan’s English-language schools overseas has been dealt a severe blow.

http://www.yomiuri.co.jp/dy/national/20071031TDY01301.htm

Ex-NOVA boss Sahashi suspected of profiting unfairly from video phone equipment

Former NOVA President Nozomu Sahashi has come under suspicion of unfairly profiting from the sale of overpriced video-phone equipment, a lawyer for the collapsed English-teaching company has announced.

Toshiaki Higashibatake, a lawyer serving as a preservation administrator for NOVA, made the announcement at a news conference in Osaka. The lawyer said a company that was in essence fully owned by Sahashi’s family was suspected of buying video phones from a manufacturer and selling them to NOVA for several times the original price, thereby allowing Sahashi to profit unfairly.

“We are investigating whether this constitutes aggravated breach of trust or misappropriation,” Higashibatake said, indicating that both civil and criminal legal proceedings were being considered.

The lawyer said the video phones were provided by communications firm Ginganet Co., which holds the patents to the video-phone system used in NOVA’s “Ochanoma Ryugaku” home lessons. NOVA reportedly invested 7 billion yen in the development of the service. Higashibatake said that over five years from July 2002, NOVA bought 100,000 units from Ginganet, paying out 8.2 billion yen.

Higashibatake said that immediately after NOVA collapsed and a protective court order was issued, Sahashi sold all of the shares he held in Ginganet and the travel firm NTB Co., including those held by his relatives, to a single person.

“I was hoping that he would take responsibility for his management of the company and entrust all of the shares to a preservation administrator, but what has happened is really regrettable. I’m furious about it,” the lawyer said.

http://mdn.mainichi.jp/national/news/20071031p2a00m0na025000c.html

Nova crash adds to ‘eikaiwa’ wage woes

It’s said that the bigger they come, the harder they fall, and it’s difficult to imagine a harder fall than Nova’s.

Following Nova Corp.’s well-documented troubles over the last few months, Japan’s biggest language school chain is now in the hands of administrators, and is likely to be declared bankrupt next month unless a backer is found. Students and teachers have been left in the lurch, unsure of when or if they will ever receive money they are owed by the company.

But how long has the crash been coming? If the company’s pay policy is any indication, for quite a while. According to instructors who were with Nova around 2000, annual raises of ¥10-15,000 a month were handed out almost as a matter of routine. However, this has changed in recent years; while pro rata starting salaries have remained unchanged, most new instructors were hired on reduced-hour contracts (34 or 37 lessons a week, rather than 40) with a lower base salary to match. Annual raises were also cut back, to generally no more than ¥5,000, usually less.

Wages at Nova have fallen, and while specific statistics on foreign teachers’ pay are unavailable, the evidence of job Web sites and recruitment ads, as well as the general feeling among teachers, point to a significant and continuing downturn in wages across the whole “eikaiwa” (conversation school) industry.

Teachers who have lived in Japan for a number of years say they have seen the average salary drop substantially, a result they put down to the end of the bubble economy, changes in employment law, and an increase in the number of teachers. One Australian instructor who has been living and working here for 15 years noted that for the first few years after he arrived, “most teachers were taking home a minimum of ¥350,000 per month.”

In addition, “there were always well-paid part-time jobs, some well over ¥10,000 an hour, so it was quite simple to supplement your salary and take home well over ¥400,000 to ¥500,000 per month.”

These days, while there are still entry-level teaching jobs that pay ¥250,000 per month or more, it’s not uncommon to see others paying as little as ¥200,000.

Hourly rates for part-timers have seen a similar decline ? ¥4,000 appears to be the ceiling, with the average being somewhere between ¥2,000 and ¥2,500.

Salaries go down and workers complain ? it happens in every country and every industry. In fact, since the turn of the century in Japan, average wages have fallen from around ¥305,000 per month to ¥284,000. However, this is a much less dramatic drop than that of foreign teachers’ wages, and the trend in Japan is starting to reverse, with salaries up almost 1 percent on last year.

Usually, employers are happy to be in such a position ? it’s a buyer’s market and they can hire for less. However, the old adage that “you get what you pay for” also applies. As wages have dropped, say school owners and recruiters, so has the quality of teachers.

“As a school owner for many years and involved actively in recruitment, the quality of resumes I get is exceptionally poor,” complained Ash Warren, who runs a number of schools in Tokyo. “Very few people have actual qualifications as a foreign language teacher, such as CELTA, DELTA or an MA in TESOL.”

Whereas in the past there was a wealth of qualified teachers, Warren rued the fact that now “most resumes are from people who have no experience at all or who have worked for one of the major schools like Nova for a few years.”

His feelings were echoed by others involved in teacher recruitment. Lack of qualifications and experience were the most common complaints, but other HR staff spoke of applicants who seemed to be looking for little more than a visa, and carbon-copy resumes that had obviously been sent out en masse.

Those who suffer most from a lack of quality teachers are inevitably the students. Most school owners and administrators interviewed said that this was one of their biggest problems.

“As the dearth of qualified ? or at least highly experienced ? teachers increases, the quality of training students receive is bound to get worse,” said Warren.

Ken Worsley of Japan Economy News sees Nova’s downfall in the context of a move by students away from the big “eikaiwa” chains and the expansionist, wage-cutting model Nova boss Nozomu Sahashi took to its extreme.

“As the ESL industry grows, the share that goes to large-scale English conversation schools continues to shrink,” explained Worsley. “They have relied on cost-cutting strategies, which may be effective to some degree, but ultimately fail because they do not address revenue-side issues.”

There’s good reason to imagine that Nova’s bankruptcy would have a negative impact on wages, at least in the short term. Though many teachers would likely leave Japan, there would still be hundreds ? possibly thousands ? of newly unemployed teachers joining those already looking for work.

“I think we’ve been seeing a stream of teachers looking for new work over the past couple of months, and that market is only going to get more competitive,” said Worsley. “It is quite likely that we will see somewhat lower wages over the next year, although if a significant number of teachers were to leave Japan, there could be a shortage of teachers and wages might stay the same.”

The scenario in the event of a Nova recovery could be even bleaker for teachers’ pay packets.

“If Nova finds a backer, I doubt that they would assume responsibility for Nova’s unpaid wages,” warned Worsley. “Assuming responsibility for this cost is not a requirement of the trustees who have been appointed to find a buyer for Nova. It is quite possible that a buyer could decide to terminate all existing employment and re-hire a crew of teachers, though there are of course costs associated in doing this.”

This would allow the new firm to re-hire an entire workforce at entry-level wages, so that former Nova teachers might find themselves having to take a pay cut to get their old jobs back, for lack of any other opportunities. The negative effect this would have on wages throughout the industry is easy to imagine.

On the other hand, some dare to believe that the disappearance of Nova from the scene could have a positive effect.

“This might actually be a good thing in terms of making the market a bit more savvy about where to go for an English lesson,” said Warren. “People are finally beginning to look past the idea of investing in a big chain school, and thinking more about who is actually teaching them. Hopefully, people are realizing that the teacher is the most important thing.”

If this is the case, schools will have little choice but to hire well-qualified and experienced teachers, and the only way they will be able to do so will be by offering a genuinely attractive salary.

http://search.japantimes.co.jp/cgi-bin/fl20071030zg.html

Government pledges to help Nova find rehab sponsors

The government has promised to offer support for Nova Corp. in seeking corporate sponsors to help its turnaround efforts, lawyers working for the failed language school chain said Monday.

“We came here to ask for help to find sponsors and also for support to Nova students who have been unable to take lessons,” lawyer Toshiaki Higashibata told reporters after visiting the Ministry of Economy Trade and Industry.

METI accepted the request, Higashibata said, although details such as how deeply the ministry will be involved have yet to be discussed.

He also said the number of Nova students who cannot study stands at some 300,000 because the company has halted classes nationwide.

The Osaka District Court last week appointed Higashibata and another lawyer to serve as administrators of Nova’s assets.

The court granted Osaka-based Nova protection from creditors Friday following its nonpayment of wages to employees.

Higashibata said he has not been able to contact ousted Nova President Nozomu Sahashi, whose whereabouts has been unknown for some time.

Despite the government’s promise of assistance, however, METI appeared to be struggling to decide how to proceed.

Shinji Fujino, METI’s service industry division director, said in a news conference, “We will move between Nova and industry bodies and will also consider an intermediary role in seeking sponsors if requested.”

But he admitted that the ministry does not know what commitment it can legally make.

“We are not authorized by any specific laws” in cases like this, Fujino said. “So we have to examine what we can do.”

Even if Nova finds a sponsor as it rehabilitates itself, many of its teachers have found themselves scouring a job market already flooded with job seekers. Public job centers say they have constantly received inquiries from such teachers, while the Australian, British and New Zealand embassies have offered assistance for finding work, although their help is limited because of their public nature.

http://search.japantimes.co.jp/cgi-bin/nn20071030a2.html

Returnees’ wages considered

The Osaka Labor Bureau will ask Nova Corp.’s caretaker administrators to confirm the home addresses of those foreign instructors who return to their home countries without receiving wages from the English conversation school chain and be responsible for paying them, the bureau announced Monday.

The firm has failed to pay foreign instructors since September.

Since Friday, 76 foreign instructors from Nova have visited the Osaka Employment Service Center for Foreigners in Kita Ward, Osaka, where the labor bureau provides consultations. The center also has received 127 telephone inquiries mostly about the unpaid wages from those concerned about whether they will receive wages after they return to their home countries.

If the Corporate Rehabilitation Law is applied to the firm, workers will have the right to receive their wages. Even if the firm goes bankrupt, the law ensures the government will pay 80 percent of the employees’ wages and retirement allowances on behalf of the firm.

Yasuo Kuwajima, head of the labor bureau, said the firm should not remove foreign instructors who have already gone back to their countries from a list of those who are eligible to receive unpaid wages on the grounds the firm could not contact them.

A 37-year-old Australian woman who visited the center Monday said she was having difficulties in paying her rent, adding that she hoped a firm to sponsor Nova’s rehabilitation would be chosen soon.

The woman also said she wanted Sahashi to appear in front of Nova instructors and staff members because he had caused so much trouble for so many people.

The General Union, which represents many Nova instructors as members, held a briefing session Monday in Osaka

The union agreed to ask Nova’s caretaker administrators to ensure the firm cooperates in making the necessary documents for available for Nova employees to apply for unemployment insurance benefits.

http://www.yomiuri.co.jp/dy/national/20071030TDY02201.htm

Nova–end of the tracks? / ‘Egotistic’ Sahashi’s interference prompted Nova coup d’etat

English conversation school chain operator Nova Corp. has filed for court protection from creditors after running into financial trouble under its president, Nozomu Sahashi, who has since been sacked by the company’s other board members.

This is the first installment of a three-part series of articles taking an in-depth look at Nova’s collapse.

The three Nova Corp. directors had been waiting more than an hour for the company’s founder, Nozomu Sahashi, to show up for an extraordinary board meeting scheduled to begin at 9 p.m. at the firm’s Tokyo office Thursday, when Sahashi called one of their cell phones.

“I’m somewhere else now, I want to hold the board meeting here,” Sahashi said.

Shoichi Watanabe, Hitomi Yoshizato and Anders Lundqvist refused to comply with Sahashi’s request, and began the meeting on the 23rd floor of the Shinjuku NS Building in Shinjuku, Tokyo, without him.

Within about 10 minutes, the three board members had agreed to dismiss Sahashi as president and to file for court protection from creditors under the Corporate Rehabilitation Law.

The three had reasons for ignoring Sahashi’s request this time.

Two days earlier, Sahashi had chosen a Tokyo hotel lobby as the venue for an extraordinary board meeting.

At the meeting, Sahashi repeatedly told the directors, who were pressing him to make a decision regarding his resignation and on filing for legal liquidation of the company, that he could raise 3 billion yen by Thursday. As the other executives had to speak quietly to avoid attracting people’s attention, Sahashi insisted he wanted to put off a final decision until Thursday evening.

The directors are said to have felt if they had complied with Sahashi’s summons on the Thursday evening, they would once again be left following his lead.

This distrust was behind their “coup d’etat.”

The board members were close associates of Sahashi’s, and had gone through a great deal with him over the years. Lundqvist has been a partner of Sahashi’s since Nova was founded in 1981, and Yoshizato went to work with him as a part-time worker at the same time.

But despite their long history, the three board members are said to have rebelled because of what they saw as the egotistical actions of Sahashi and their feeling that the company had become a one-man show.

In a meeting held in late May in Tokyo, Nova’s management was in the final stages of discussions over a capital and business tie-up with leading retailer Marui Co.

In return for Marui giving Nova a 6.6 billion yen capital injection, Nova would have given Marui exclusive rights to issue all loans taken out by its students. The deal would have included conditions favorable to allowing the four board members, including Sahashi, to stay in their posts.

But moments before an agreement was reached, Sahashi, 56, without giving a reason, asked for a little more time to consider the deal and walked out of the meeting. He could not be found for the next three days.

Sahashi’s actions appalled Marui, which pulled the plug on discussions.

The former president’s interference reportedly put an end to several more plans for tie-ups prepared by the board members, creating a widening gulf between Sahashi and the board.

However, it was the firm’s area managers–executives in charge of groups of schools in each region–that sparked the board members’ uprising.

The area managers handed a written petition to Sahashi in person on Aug. 17 demanding his resignation, and calling for the company to ensure Japanese staff and foreign instructors were paid on time.

The petition contained phrases such as, “We want Sahashi to step down to restore our corporate image.”

The signatories also stated they would resign on Aug. 31 if Sahashi did not comply with their demands.

But even then, Sahashi is said to have offered little but excuses, making statements such as, “I’ll have some good news for you in September,” and “The company won’t go under if we honor our debts.”

The regional managers petitioned for Sahashi’s resignation on five occasions, convinced the firm could not be rebuilt with him at the helm.

The board members and other executives contacted lawyers, the Economy, Trade and Industry Ministry and Sumitomo Mitsui Banking Corp., Nova’s main bank, at the beginning of October to begin plans to oust Sahashi and to file for court protection.

Sahashi, an individualist who drove Nova to the top of the English conversation school market, is still in hiding.

“Ultimately, that man only ever thought of himself,” one of Sahashi’s aides commented.

http://www.yomiuri.co.jp/dy/national/20071030TDY01302.htm

Language school teachers face axe

Hundreds of British teachers in Japan face redundancy and possible eviction after the collapse of the country’s largest private provider of English language lessons.

More than 900 Britons are among thousands of tutors who look set to lose their jobs following an announcement that the Nova school chain has filed for bankruptcy.

The British embassy in Japan has set up a section on its website to provide assistance for nationals affected, many of whom have reportedly not been paid since September.

Nova, which has been operating since 1981, employs around 4,500 foreign teachers to work in its network of outlets in Japan.

Of those, just under 1,000 are believed to be British, with a similar number originating from Australia and even more coming from the US.

Many of the tutors are young graduates or Westerners earning a bit of money whilst travelling through the region.

The school applied on Friday for court protection from its creditors. It is estimated at having debts of 43.9 billion yen (£190 million)

Some teachers’ problems are compounded by the fact that their rent is paid direct to landlords by Nova.

The British Embassy in Japan, on its website, states that it is “monitoring the situation”.

It adds: “In the event that you were left with no funds, the Embassy can assist you to contact your family or friends in the UK. However we cannot provide financial funding for British Nationals. You may wish to discuss your situation with your family and friends to make sure you have emergency funds if needed.”

http://ukpress.google.com/article/ALeqM5hDlciyfpe0FWXy79okrilcdas8mw

Ex-President’s Equity Stake in Nova Falls Sharply

Failed foreign language school Nova Corp. <4655> said Tuesday the equity stake held by its former President Nozomu Sahashi and his family in the company fell sharply in the April-September first half of fiscal 2007 for unknown reasons.

As of Sept. 30, Sahashi, founder of Nova, and an Osaka-based firm fully owned by him and his family held a combined 20.2 pct of Nova’s total voting rights, down sharply from 72.6 pct as of March 31.

Although the change was sudden and big, no details of its background are available at the moment, Nova said in a press release.

Despite the sharp ownership decline, Sahashi was the biggest shareholder in Nova as of Sept. 30 with a stake of 16.27 pct in terms of voting rights, Nova said. The Sahashi family-owned firm ranked third with a 3.75 pct stake.

As of March 31, Sahashi was the second biggest shareholder with a 36.11 pct stake and the family company was the top owner with a 36.58 pct interest.

Last week, Nova dismissed Sahashi from the presidential post and filed for court protection from creditors, leaving liabilities of about 43.9 billion yen. The action came after Nova, the industry leader, suffered a sharp drop in the number of students chiefly due to a series of disputes over fees for canceled lessons and a business suspension imposed by the government.

Nova received a six-month partial business suspension order in June as a penalty for giving false explanations on its lessons to prospective students.

http://www.japancorp.net/Article.Asp?Art_ID=15928

Rakuten, Aeon rule out trying to help save NOVA

Rakuten Inc. and Aeon Co., both suggested as potential companies to bail out critically endangered English conversation chain NOVA Corp., ruled out stepping in to save it Monday.

NOVA’s 40 billion yen in debts and the likelihood any savior would have to taken over them appears to be scaring away saviors.

“It’s extremely difficult even to think about taking this on,” Rakuten CEO Hiroshi Mikitani said.

Aeon’s Takuya Okada was equally bearish about NOVA.

“We haven’t been asked to do anything and we haven’t done anything,” he said.

NOVA filed for protection from creditors last Friday and is currently in the hands of receivers.

http://mdn.mainichi.jp/national/news/20071029p2a00m0na056000c.html